Are the products sold by Perfumeries Aures genuine?
Yes. At Perfumeries Aures we sell exclusively genuine products sourced from official distributors and authorized manufacturers. All our items comply with current European Union regulations and maintain the quality guarantees established by each brand.
How can I place an order?
Shopping in our online store is very simple:
- Select the products you wish to purchase.
- Add them to your basket.
- Review your order before completing the purchase.
- Enter your shipping and billing details.
- Choose the payment method: bank transfer, credit card, PayPal, and Bizum.
- Confirm your order.
Once the process is complete, you will receive an email confirming your purchase.
Do I need to create an account to make a purchase?
It is not mandatory. You can make your purchase as a guest or create an account to manage your orders, check your purchase history, and speed up future purchases.
How much do shipping costs come to?
Shipping costs are calculated automatically before completing the order and will depend on the destination, the purchase amount, and current promotions.
When free shipping is available, this information will be clearly indicated during the purchase process.
Free shipping: on orders equal to or greater than €50 with standard delivery to mainland Spain and the Balearic Islands.
Timeframes and rates:
- Standard home delivery: €5 for orders under €50. Delivery to the indicated address within 24-72 business hours depending on the destination.
- Shipping to the Balearic Islands and between islands: €5 via urgent air/sea service, with usual delivery within 48-72 business hours.
- International shipping (Portugal, France, Italy, Germany, Ireland, and Belgium): €5, with estimated delivery within 2-5 business days depending on the destination country.
How can I track my order?
When the order leaves our warehouse, you will receive an email with the shipping information and, when available, the tracking number to check the delivery status.
I have received a damaged or incorrect product.
If you notice any issue upon receiving your order, please contact us indicating the order number and, if possible, attaching photographs of the product and the packaging.
Our team will review the case and offer the most appropriate solution as soon as possible.
Can I return a product?
Yes. You have the legally established period to exercise the right of withdrawal, provided that the product has not been used and is kept in perfect condition, with its original packaging and all its accessories.
For hygiene and safety reasons, certain unsealed products may be excluded from returns in accordance with applicable regulations.
Please consult our Returns Policy for full information.
What happens if my perfume arrives without cellophane?
Some brands sell certain products without cellophane wrapping by decision of the manufacturer itself.
The absence of cellophane does not mean that the product is not genuine or that it has been used.
Do perfumes have an expiration date?
Perfumes do not usually include a specific expiration date, but rather a symbol called PAO (Period After Opening), which indicates how long the product maintains its properties once opened.
To keep them in the best condition, we recommend storing them away from direct sunlight, heat, and sudden temperature changes.
Do the products have a warranty?
All products sold by Perfumeries Aures come with the legal warranties applicable in Spain and the European Union.
If you notice any manufacturing defect, please contact our customer service to handle the issue.
Do you ship internationally?
Yes, we ship to certain countries.
The available destinations, costs, and delivery times will be shown during the purchase process based on the selected country.
How can I contact Customer Service?
You can contact us through:
- The contact form on our website.
- Email: info@auresperfumes.com
- Customer service phone: 971 72 54 76
- WhatsApp: 626 20 16 57
Our team will be happy to help you with any questions related to your purchase.
How do you protect my personal data?
We process personal data in accordance with the General Data Protection Regulation (GDPR) and current Spanish regulations.
The information provided will only be used to manage orders, provide our services, and handle requests made by our customers.
You can find all the information in our Privacy Policy.
Do you offer promotions and discounts?
Yes. We periodically launch special promotions, seasonal campaigns, and exclusive offers.
We recommend subscribing to our newsletter to stay informed about the latest news and promotions.